
Andrey KustarnikovCEO at G-Accon, G-acconAsk What Freshness Changes
Yes, almost every time. And honestly, I get it. "Real-time" sounds like the responsible ask. Nobody wants to be the person who said they didn't need live data and then got caught with stale numbers during a board meeting.
But what we've found building G-Accon, where we're syncing live accounting data from QuickBooks and Xero into Google Sheets, is that most stakeholders who ask for real-time analytics have never actually been asked what decision they're making with it.
That's the first test we run. Not a technical pilot. Just a conversation.
We ask: what would you do differently if this number updated every 10 minutes versus every few hours? Most of the time, people pause. Because the honest answer is nothing. The data is feeding a report that goes out on Fridays, or a dashboard that gets checked at standup. The urgency was assumed, not real.
When someone can actually answer that question, when they say "I'm monitoring a live payment threshold" or "I need to catch a sync error before the client sees it," then we take the real-time requirement seriously and build around it.
The pilot we use for the gray area cases is simple: run the delayed version first and ask people to flag every moment they felt like they needed fresher data. Not hypothetically, actually flag it in the moment. After two weeks, we look at the log. Most of the time it's empty or close to it.
Real-time is occasionally the right answer. It's just rarely the right starting point.